Services


IGNITE Patient Help Desk

Do you need more capacity to handle patient queries?

IGNITE DATA is here to help. Our professional Patient Help Desk is a flexible resource to boost throughput for all types of patient query. Everything from initial screening and site handover to front-line support for the duration of your study (we just enjoy talking to patients!).

IGNITE DATA’s Patient Help Desk is run by a passionate team, trained in GCP, GDPR, ISO27001 and NHS Data Security & Protection Toolkit.

 

Inbound Telephone Screening

IGNITE Patient Help Desk offers the flexible resource needed to ensure patients receive the best support possible.
The team has run many successful projects across multiple therapeutic areas.
We can even provide ongoing support for enrolled patients during a live study.
Our clients no longer have to worry about missing a patient call.

Inbound Telephone Screening

Outbound Telephone Screening

In today's digital world, more and more semi-qualified leads are received.
But who cleans it all up..?
IGNITE DATA's highly trained teams ease the burden of your overstretched sites. The team contacts patients to inform, screen as required and ensure sites receive the highest quality patients without the capacity worry.

Outbound Telephone Screening

Managed Site Referrals

Whether it's inbound or outbound screening, handing informed and qualified patients to sites is what matters.
IGNITE Patient Help Desk ensures every patient is treated as an individual.
We provide a seamless, professional and friendly experience, whilst ensuring a smooth transition for the patient and site.

Managed Site Referrals

Find out how EHR data can inform your patient recruitment strategies and cut the time and cost of clinical trials

Download our recent eBook
patient recruitment whitepaper